FAQ

Frequently Asked Questions (FAQ)

Ordering

Do I need an account to place an order?
No, you can place an order as a guest. However, creating a free account allows you to track orders, save items to your cart, view order history, and receive exclusive promotions.

How do I know if a toner or ink cartridge is compatible with my printer?
Each product page lists compatible printer models. If you’re unsure, please contact our customer support team and we’ll be happy to assist you.

Shipping & Delivery

Do you offer free shipping?
Standard shipping is free on orders of $99.99 CAD or more, including original, compatible and mixed orders. See our Shipping Policy.

How much does shipping cost below $99.99?
The standard rate for orders below $99.99 is $9.95 CAD. Applicable taxes and final available shipping options are shown at checkout.

Is priority shipping available?
Eligible orders can use $15.00 CAD priority shipping, with estimated transit of 2–3 business days after dispatch in regular service areas. Remote and northern destinations require a separate priority quote.

How long does delivery take?
Processing typically takes up to 24 business hours. Standard transit is usually 1–5 business days after dispatch, depending on destination and carrier. Delivery times are estimates.

When are orders processed?
Warehouse hours are Monday to Friday, 9:00 a.m.–5:00 p.m., excluding holidays. Weekend and holiday orders are processed during the next available business days.

Do you ship to remote or northern locations?
Contact us before ordering for a remote, northern or Air Stage address so we can confirm available services and any quote needed. Do not rely on a general cart estimate for these addresses.

Products

Are compatible and remanufactured cartridges safe to use?
Yes. Our compatible and remanufactured cartridges are carefully tested to ensure reliable performance, excellent print quality, and compatibility with your printer.

Will compatible cartridges damage my printer?
No. Using compatible or remanufactured cartridges will not damage your printer when used as intended.

What is the difference between compatible, remanufactured, and OEM cartridges?

OEM cartridges are made by the original printer manufacturer
Compatible cartridges are new cartridges made by third-party manufacturers
Remanufactured cartridges are recycled OEM cartridges that have been professionally cleaned, refilled, and tested

Payments & Security

Is my payment information secure?
Yes. We use SSL encryption to protect your personal and payment information during checkout.

What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.

Returns & Support

What is your return policy?
Please contact our customer support team if you experience any issues with your order. We are committed to customer satisfaction and will work with you to resolve any concerns.

How can I contact customer support?
You can reach us by email at Info@Cartridgerepublic.ca. Our team will respond as quickly as possible during business hours.

Emails & Promotions

Will I receive promotional emails?
If you create an account or subscribe, you may receive newsletters and special offers. You can unsubscribe at any time using the link in the email or by updating your account preferences.

Will I still receive order-related emails?
Yes. Transactional emails such as order confirmations and shipping updates are essential and cannot be unsubscribed from.